Frequently Asked Questions

General Questions

I have another question that is not answered in these FAQs. Who can I contact to help me?

If your question has not been answered in the provided FAQs, please contact us here, select an option from the drop-down menu of topics, and type in your question. You may also contact us at (844) 968-5337. We will be happy to answer any other questions you may have.

Why does American Family Insurance offer a rewards program?

American Family Insurance believes there’s more to insurance than just a policy. It’s about helping you protect the people and things in your life that matter most. DreamKeep Rewards provides the tools, tips and activities to help you protect what matters, and inspire you to pursue and achieve your dreams. Please see the About DreamKeep Rewards page for more details.

How will the DreamKeep Rewards program “reach out” to me?

As a DreamKeep Rewards member, you’ll automatically receive administrative communication, such as account updates and reward information, via email.