Frequently Asked Questions


Who is eligible to enroll? And do I have to be an American Family Insurance customer?

DreamKeep Rewards is the everyday rewards program for everyone in your household at least 18 years of age and currently residing in Illinois or Nebraska, whether or not they hold a policy with American Family Insurance.

I do not have a policy with American Family Insurance. Can I still participate in the DreamKeep Rewards program?

Yes! We welcome non-policy holders as well! Please keep in mind this program is currently available to individuals who reside in Illinois or Nebraska.

What happens if I move out of Illinois or Nebraska?

Sorry! If you move out of an eligible state, you are no longer able to earn points in DreamKeep Rewards or use the full functionality of the program. However, you will have access to the Reward Catalog so you can redeem points you’ve already earned on rewards.